911 Management: A Comprehensive Guide for Leisure Service by Joseph J. Bannon PDF

By Joseph J. Bannon

ISBN-10: 0585047421

ISBN-13: 9780585047423

ISBN-10: 1571671323

ISBN-13: 9781571671325

911 administration offers info necessary to managers while facing friends, supervisors, subordinates, application contributors, the click, and most of the people. This consultant presents a lifeline for profitable corporations by way of describing how managers deal with the basic problems with basic administration, human assets, and government improvement. an exceptional source for modern-day supervisor.

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Page 28 A formal survey of the Homewood/Flossmoor Racquet and Fitness Center found that 72% of the members considered "speed of service and atmosphere the staff creates" the most important aspect of the club. Value for the money rated third, supporting the idea that club members want service first and are willing to pay for it. How important is customer service? , found that one out of every four Americans is upset enough to stop doing business with an organization, and 95% of these unhappy customers will switch their allegiance from an organization rather than complain for their rights.

Potential unethical situations must be identified, and guidelines and policies must be constructed and enforced. In response to complicated ethical questions, most organizations should have an established "code of ethics," consisting of written statements of principles that should be followed by all levels of employees in the conduct of business. " A code of ethics eliminates guesswork by employees and molds the ethical environment of the organization. Many companies require employees to sign a form confirming that they understand and intend to follow the company's ethical codes.

Appreciation is also extended to Jennifer Polson for designing and formatting the book, to Susan McKinney for her efforts in completing the final editing, and to Julie Denzer for designing the cover for the book. To all who participated in the development of this book, I am deeply appreciative. Finally, I must thank the many people and organizations with whom I have worked as a consultant, for they have taught me much about management and leadership. I am deeply indebted and grateful to those who have inspired the many topics in this book.

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911 Management: A Comprehensive Guide for Leisure Service Managers by Joseph J. Bannon


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